You get access in the browser as soon as Razorpay captures the payment. There is nothing to ship.

We do not offer refunds. Try the free lessons before you buy: they are the same product as the paid ones.

We do not refund a change of mind, a plan you stopped using, or time left on a term you did not finish.

Upgrading from Plus to Pro is not a refund. The Plus days you have left come off the Pro price at checkout, as the terms describe, and are never paid back as money. When that credit would cover the whole Pro price, no credit applies.

We refund in full only when the fault is ours:

• You were charged more than once for the same purchase.
• The paid content you bought will not open, and we could not fix it within 5 business days of you telling us.

Email us from the address on your account with the Razorpay payment ID from Billing and what happened. We reply on email.

• Accounts that were shared, scraped, or used to copy paid content.
• A chargeback opened without writing to us first. We may freeze access while that is open.
• Cloud bills from running the labs. Those come from the cloud provider.

Approved refunds go through Razorpay to the same method you paid with. Banks and UPI apps usually show it in 5 to 10 business days. We remove lab access when the refund is issued.

Seat quotes have their own refund terms. This page is for the individual checkout on Pricing.

Write to support@devuplabs.cloud from the email on your account. If it is about a payment, include the Razorpay payment ID from Billing.