Refund policy

You get lab access in the browser as soon as Razorpay captures the payment. There is nothing to ship.

You may ask for a full refund within 7 days of payment. Asking inside that window is not a guarantee. We refund only when you give a valid reason and we accept it.

A valid reason is one of these: you were charged more than once for the same purchase, you cannot open the paid labs after trying, or the listing on Pricing did not match what you received.

Email us from the address on your account. Put the Razorpay payment ID from Billing in the mail and state the reason. We review each request and reply on email.

• Requests with no reason, or a reason that is not one of the cases above.
• Change of mind after a successful purchase.
• Requests after 7 days.
• Accounts that were shared, scraped, or used to copy paid content.
• A chargeback opened without writing to us first. We may freeze access while that is open.
• Cloud bills from running the labs. Those come from the cloud provider.

Approved refunds go through Razorpay to the same method you paid with. Banks and UPI apps usually show it in 5 to 10 business days. We remove lab access when the refund is issued.

Seat quotes have their own refund terms. This page is for the individual checkout on Pricing.

Write to support@devuplabs.cloud from the email on your account. If it is about a payment, include the Razorpay payment ID from Billing.